From saving money on your transport to contacting us,
the answers to the most commonly asked are below.
If you can’t find the answer to what you’re looking for you can easily
reach us 24 hours a day, 365 days a year at:
Find all of our contact information on the Contact Us page.
Can you ship internationally?
How long before you locate a driver?
Can you guarantee me that my price will not change?
Can I have any items in the vehicle?
How far in advance do I need to list my vehicle?
time we ask for is 2-3 days to locate a driver for any route, this is an industry standard lead time.
What's your guarantee?
There can be no guarantees on exact pickup and dropoff times, this is why we ask for pickup and dropoff time windows. There are many variables such as weather, possible break downs, flat tires, traffic jams, accidents, etc, all of which are all out of our control and the driver’s control.
Do I need to be there in person to release the vehicle to the driver or accept it for pickup?
Are the drivers bonded and insured?
We are also bonded with the FMCSA and our MC ICC# is 714617.
What is the method of payment?
Initial payment can be made via major credit cards AMEX, DISCOVER, VISA, MASTERCARD. The remaining balance of the transport is paid either COD (certified funds on delivery, cashiers check, money order, or cash) or COP (certified funds on pickup).
Initial payment can be made via major credit cards AMEX, DISCOVER, VISA, MASTERCARD. The remaining balance must be made via wire transfer, certified check, or money order prior to the sailing of the vehicle.
If necessary full payment can be made to us and then we will pay the carrier on delivery. In these cases an additional wire transfer fee will be applied to send the money to the carrier.
Most companies I've talked to ask for a deposit up front but you say it's not needed, why is that?
Typically, companies that collect a deposit up front will have the customer sign a contract. In the fine print of this contract it will say that deposits are non-refundable. If you had to cancel the order for whatever reason you will lose out on that deposit which usually ranges between $100 – $200. You should not have to pay for a service that has not yet been rendered.
Before giving any company your money check them out on TransportReviews.com and make sure that they are 5 Star Rated like we are.
I got a quote for a much lower price.
We as brokers get paid a flat rate per vehicle that is transported so it is not in our interest to give you an overly high price. Our price will get your vehicle moved, plain and simple.