From saving money on your transport to contacting us,
the answers to the most commonly asked are below.
If you can’t find the answer to what you’re looking for you can easily
reach us 24 hours a day, 365 days a year at:
Find all of our contact information on the Contact Us page.
How long before you locate a driver?
Typically for any transport we ask for 3-5 days to locate a driver. However, it is common to find a driver more quickly on popular routes.
Can you guarantee me that my price will not change?
Before your vehicle arrives at your delivery location you will already know the final price. Nobody will show up at your door with a price other than what we discuss with you prior to shipping your vehicle.
Can I have any items in the vehicle?
No you may not. When transporting my vehicle I understand that I as the shipper am responsible for any personal belongings in the car. I understand that Federal Law prohibits the inclusion of items in the vehicle; should I choose to include personal belongings in my vehicle, I understand that I may be subject to a fine/fee. Should I choose to include items in my vehicle, I understand that Ship Your Car Now, LLC is in no way responsible for any fines or fees, and that the insurance on my vehicle solely covers the vehicle and none of the items I may or may not choose to include.
How far in advance do I need to list my vehicle?
We always recommend that you list your vehicle as far in advance as possible to provide us with enough time to locate a driver for your route. The more time you give better chance you’ll get a driver to pick up your vehicle on the day you want it picked up. The minimum amount of
time we ask for is 2-3 days to locate a driver for any route, this is an industry standard lead time.
What's your guarantee?
The only thing we can guarantee you in this business is that we will do our best to accommodate all customer requests and provide the best possible customer service.
There can be no guarantees on exact pickup and dropoff times, this is why we ask for pickup and dropoff time windows. There are many variables such as weather, possible break downs, flat tires, traffic jams, accidents, etc, all of which are all out of our control and the driver’s control.
Do I need to be there in person to release the vehicle to the driver or accept it for pickup?
Yes. We always recommend to the customer that they are there for pickup and delivery of the vehicle, if that is not possible you may have a designated person there to handle the process for you. This person will be required to go around the vehicle with the driver and go through the inspection to make sure the vehicle was delivered in the condition it was picked up. In addition if the vehicle was sent with the remaining payment to be made upon delivery someone will need to be there to make payment to the driver unless other arrangements are made.
Are the drivers bonded and insured?
Of course! Before a driver can even contact us in regards to moving your vehicle they must have already provided us proof of insurance and their FMCSA MC ID number.
We are also bonded with the FMCSA and our MC ICC# is 714617.
What is the method of payment?
Initial payment can be made via major credit cards AMEX, DISCOVER, VISA, MASTERCARD. The remaining balance of the transport is paid either COD (certified funds on delivery, cashiers check, money order, or cash) or COP (certified funds on pickup).
Initial payment can be made via major credit cards AMEX, DISCOVER, VISA, MASTERCARD. The remaining balance must be made via wire transfer, certified check, or money order prior to the sailing of the vehicle.
If necessary full payment can be made to us and then we will pay the carrier on delivery. In these cases an additional wire transfer fee will be applied to send the money to the carrier.
Most companies I've talked to ask for a deposit up front but you say it's not needed, why is that?
Beware of companies that ask for deposits up front, in this industry that’s a big “red flag”. There is no need to collect any money at all until a driver is dispatched to pick up your vehicle.
Typically, companies that collect a deposit up front will have the customer sign a contract. In the fine print of this contract it will say that deposits are non-refundable. If you had to cancel the order for whatever reason you will lose out on that deposit which usually ranges between $100 – $200. You should not have to pay for a service that has not yet been rendered.
Before giving any company your money check them out on TransportReviews.com and make sure that they are 5 Star Rated like we are.
I got a quote for a much lower price.
We understand that you may have received a lower quote from a less reputable company but we can assure you that the price you received is not going to move your car.
We as brokers get paid a flat rate per vehicle that is transported so it is not in our interest to give you an overly high price. Our price will get your vehicle moved, plain and simple.